Translation Services FAQ

/Translation Services FAQ
Translation Services FAQ2018-02-08T00:51:10+00:00
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Translation Services FAQ

We're available by email, but you may find your answer here

What types of Translation Services do you offer?2018-02-08T22:30:50+00:00

We offer a number of different translation services. These include:

  • Translations for Immigration New Zealand – We provide certified translations accepted by Immigration New Zealand for all types of certificates and supporting documents needed for visa and residency applications.

  • Translations for NZQA – Our translations are recognized by the New Zealand Qualifications Authority (NZQA) and may be used in applications for recognition of overseas qualifications and visa applications.

  • Driver Licence Translations – We are an authorised driver licence translation service for the New Zealand Transport Agency (NZTA). If you have a valid licence that is not in English an approved translation allows you to drive in New Zealand for up to 12 months or apply for a New Zealand licence.

  • Translations for Internal Affairs – We are an approved translation provider for the New Zealand Department of Internal Affairs (DIA). We can provide official translations of documents if you are applying for New Zealand citizenship or need an apostille for another country.

  • Translations for MPI – We provide certified translations of all types of documentation required for importing to or exporting from New Zealand. Our translations are accepted by the Ministry for Primary Industries.

  • Websites, Advertising and Brochure Translations – At Kiwi Translation we can translate your promotional material for both print and online publication. If you are expanding your brand to an overseas market, or marketing your products or services to non-English speakers in New Zealand we can help you reach your audience.

  • We can provide translations for all your Business Needs – If your business is expanding into the international market, Kiwi Translation can help make the process easier. We can also assist in translating documents for submission to the OIO (Overseas Investment Office) for companies expanding into New Zealand from overseas.

Where is Kiwi Translation located?2018-02-08T22:31:40+00:00

Kiwi Translation is 100% New Zealand owned and operated. Our postal address is PO Box 12075, Beckenham, Christchurch 8242, New Zealand.

We can take care of all your certified translation needs online, even if you are outside of New Zealand.
Email us or Call us for more information.

How can I submit my documents for Translation Services?2018-02-08T22:32:41+00:00

You can upload scans of your original document or a certified copy and get a Free Quote Now . Our website is secured through SSL certificate so safety is guaranteed. Alternatively, you can Email us to send scans of your documents.

How does your Translation Services process work?2018-02-08T22:34:48+00:00

Using our translation services takes just three simple steps. First, take a clear scan or photo of the original document or a certified copy. Second, upload the scan at our Free Quote Now page or send it by email. We will reply within 1 business day with a quote and delivery options. Third, after you accept the quote your translation will be ready within 3 days. It’s as simple as that!

Are my documents for Translation Services safe with you?2018-02-08T22:36:40+00:00

Absolutely! Your documents for translation services uploaded via our website are secured through SSL (Secure Sockets Layer) Certificate encrypted in 256 bits keys, which is confirmed by the small padlock icon that appears before our website address on your web browser. Kiwi Translation treats all documents with complete confidentiality so you can rest assured that your documents are safe.

What languages do you offer Translation Services in?2018-02-08T22:41:53+00:00

We offer translation services in all major world languages, including:

  • Arabic – العربية
  • Cambodian / Khmer – ភាសាខ្មែរ
  • Chinese – 中文
  • Czech – Čeština
  • Dutch – Nederlands
  • Farsi – فارسی
  • French – Français
  • German – Deutsch
  • Greek – Ελληνικά
  • Hindi – हिन्दी
  • Indonesian – Bahasa Indonesia
  • Italian – Italiano
  • Japanese – 日本語
  • Korean – 한국어
  • Malaysian – Bahasa Malaysia
  • Portuguese – Português
  • Punjabi – ਪੰਜਾਬੀ
  • Russian – Русский
  • Samoan – Gagana fa’a Sāmoa
  • Spanish – Español
  • Thai – ภาษาไทย
  • Ukrainian – українська мова
  • Vietnamese – Tiếng Việt

and more…

How can I get a quote for Translation Services?2018-02-08T22:47:37+00:00

To get a free no-obligation quote, please upload scans of the original documents or certified copies on our website to get a Free Quote Now or email us and attach scans of your documents. We will reply within 1 business day with a quote and delivery options.

How long do your Translation Services take?2018-02-08T22:58:17+00:00

Translation completion time will vary depending on the type of document translated. Our standard turnaround time for immigration translations is 3 business days, but an urgent 24-hour service is available upon request. Driving licence translations can also be completed within the same day.

For a larger projects our translation services will vary in time depending on the project size, complexity of the document, and required language(s). Please contact us to talk about the best translation services to meet your specific needs.

Do I need to submit my original documents to you for Translation Services?2018-01-31T21:58:12+00:00

We can translate from a clear scan of either the original document or a certified copy. Please also contact the relevant authority where you are submitting the translation to confirm their requirements, as they may also require you to send either the original document or a certified copy with your application.

In my original document my name is incorrectly spelt. Can you correct this in your translation services?2018-01-29T21:08:04+00:00

In our translation services we are obliged to translate the documents exactly as it is, and therefore cannot change the spelling of the document. If there are mistakes in the original document please contact the issuing authority directly and ask them to re-issue a corrected version for you. Alternatively, if this is not possible but you have supporting documentation to show the corrrect spelling, we can add a footnote to explaining that the spelling was incorrect in the original document.

Why are your Translation Services online?2018-02-09T05:41:09+00:00

To deliver the best experience to you! Our online translation services means we can provide certified translations for clients throughout New Zealand and overseas. Gone are the days that you would have to spend all your time carrying documents up and down the street for translation services, or sending documents from overseas by air mail.

It is now quick, efficient, and convenient to upload your documents securely through our website. You can get a Free Quote Now or email scans of your original document or a certified copy as an attachment without leaving the comfort of your seat.

Can I deliver or collect my translation documents in person?2018-02-09T05:44:50+00:00

You do not need to deliver your original documents in person. We primarily send the completed translations to you either online, or by post or courier. This is the quickest and most effective way to get our translation services to you. Please contact us directly by phone or email if there is an urgent situation and you need to collect hard copies of the translations in person.